For specific payment methods available, please contact our customer service team or check the payment options during checkout on our website.

JENNY K TRAN uses secure payment processing systems to protect your financial information. Your payment details are encrypted and handled according to international security standards.

Jenny K Tran offers complimentary worldwide express delivery via DHL for all online orders to eligible international destinations, strictly excluding sale items.

Once your order is handed over to the courier, delivery typically takes 3 to 7 business days, depending on the destination zone. Kindly expect longer delivery times for affected areas. Please note that we are unable to deliver to PO Boxes, Parcel Lockers, or Freight Forwarding addresses. Orders designated to these addresses may be subject to cancellation.

To maintain transparency and service integrity, Jenny K Tran reserves the right to decline or cancel any order post-purchase due to inventory inaccuracies, technical pricing errors, or suspected fraudulent activity. In such instances, a full refund will be issued.

In-Stock Items: Orders are processed and dispatched within 2 business days.

Pre-Order Items:The specific completion and dispatch date for each item will be detailed directly on its respective product page.

Combined Orders: If your purchase includes a mix of both In-Stock and Pre-Order items, the entire order will default to being dispatched together once the pre-order items are fulfilled. Should you request to receive your In-Stock items ahead of time, we happily support up to two (2) separate shipments at no additional cost.

Once your order is handed over to the courier, an email with tracking information will be sent to your email address that you provided when checking out your order. You can track your order here.

To ensure seamless customs clearance and prevent courier delays, specific destination regions require mandatory compliance identification at checkout:

1. GULF Countries (UAE, Saudi Arabia, Qatar, Kuwait, Bahrain & Oman): A valid local phone number is mandatory for delivery coordination. All address lines must be written fully and accurately in English.
2. Brazil: A valid CNPJ or CPF number must be provided in the "Additional Information" section during checkout, as strictly mandated by Brazilian customs regulations.
3. South Korea: A valid Personal Customs Clearance Code (PCCC) is required for customs clearance. Please enter your PCCC in the Additional Information section at checkout.
4. Turkey: For personal imports, orders exceeding $50 USD cannot clear customs due to local import restrictions. We recommend utilizing an alternative international shipping address or processing the order under a commercial/business entity.
5. Indonesia: A valid NPWP (Tax ID) may be required by customs. Please include it in the Additional Information section at checkout if available, especially for high-value shipments.
6. United Kingdom: If the shipping address is registered to a business, a valid EORI number must be provided at checkout.

Delivered Duty Unpaid (DDU)

All international orders shipped from Jenny K Tran are processed on a Delivered Duty Unpaid (DDU) basis. The product prices displayed on our website are exclusive of all local import duties, customs taxes, VAT, and brokerage fees levied by your destination country.

As the importer of record, the recipient is solely responsible for paying all applicable duties and taxes required by local customs authorities to release the package. These fees are collected directly by our shipping courier (DHL) prior to or upon delivery. Jenny K Tran has no control over these charges and cannot predict their exact amount. We highly recommend contacting your local customs office for detailed tariff rates before finalizing your purchase.

Non-Refundable Policy

Please be formally advised that any duties, taxes, or customs clearance fees associated with your shipment are strictly non-refundable once the package has been handed over to the shipping carrier (DHL). Jenny K Tran does not collect these government-mandated fees and will not issue refunds, credits, or reimbursements for them under any circumstances after the order has been dispatched.

Refused Shipments

If a recipient refuses to accept a shipment from DHL due to import duties and taxes, or fails to provide the necessary customs documentation, the customer assumes full financial liability for all incurred expenses, including:

• The original outbound shipping costs.

• The return freight charges billed by DHL. 

• Any storage fees, clearance penalties, or taxes advanced by the courier.

These cumulative operational costs will be deducted from your merchandise refund.

Our creations are shipped worldwide via DHL Express.

In-Stock Items: Handled and dispatched within 2 business days.

Pre-Order Items: Meticulously handcrafted and dispatched within 10 working days (unless stated otherwise on the product & check-out page).

Once handed over to DHL, delivery typically takes 3 to 7 business days depending on your country.

By default, combined orders will ship together once the pre-order item is completed. However, to ensure your premium experience, we happily support splitting your order into two (2) separate shipments at no extra delivery cost upon request.

To guarantee the security and pristine condition of your beloved piece, Jenny K Tran does not deliver to PO Boxes, Parcel Lockers, or Freight Forwarding addresses. Orders utilizing these addresses may be automatically canceled.

No, all international orders are shipped on a Delivered Duty Unpaid (DDU) basis. Website prices exclude local taxes, customs duties, and import fees levied by your destination country. As the importer, you will be responsible for paying these fees directly to DHL prior to or upon delivery to clear customs.

No. Jenny K Tran does not collect or profit from government-mandated taxes. All duties and taxes are paid directly to your local customs office upon arrival and are strictly non-refundable once the package has been handed over to DHL. To attempt a reclaim of these fees, please contact your local customs authority directly.

If you refuse a shipment due to customs fees, the package may be returned to us. In this case, all incurred expenses - including original shipping costs, return freight, and any customs penalties - will be strictly deducted from your merchandise refund.

We accept returns within 7 days from the confirmed delivery date. To be eligible, items must be in pristine, original condition: unworn, unaltered, unwashed, free from makeup or perfumes, with all original packaging and tags (including the security return tag) completely intact and undamaged.

We strictly do not accept returns or exchanges on:

Final Sale Items: Purchases made during seasonal sales, promotional events, or marked as discounted.

Commercial Use: Any garments used for commercial photography shoots, stylized social media content creation, or personal/commercial gain.

The customer is responsible for return shipping fees. Once your return request is approved, we will provide a prepaid DHL return label for your convenience. The cost of this return freight will be automatically deducted from your final merchandise refund.

To minimize customs complexities and avoid long wait times, we highly recommend a Return & Reorder framework. You simply return your original eligible item for a refund and immediately place a new online order for the desired size or style to secure your piece.

Once your return passes our quality assurance inspection, your refund will be processed back to your original payment method. This typically takes 10–15 business days, but can take up to 30 business days depending on your banking institution.

Before Dispatch: Yes, you may request a full cancellation or modification at any time before the order has been fulfilled.

After Dispatch: Once your package is handed over to DHL, it cannot be canceled or modified. If you refuse delivery at this stage, return fees and non-refundable duties will be deducted from your refund.

We stand unconditionally behind our craftsmanship. Please report any defects to our Customer Service Team here within 3 days of delivery. You must provide clear, high-resolution photographs of the issue (an unboxing video is highly recommended). Once verified, we will provide a complimentary return and a full refund or replacement.